Wholesale Terms

Wholesale

Wholesale terms.

These terms cover every Milk House Roastery wholesale account: how pricing, payment, ordering, roasting and delivery work once your account is approved.

Last updated November 1, 2026

Payment
First three orders paid online by card, then Net 15 on request
Ordering
Online by Tuesday at noon, for Friday pickup or delivery
Questions
Send us a message
Bulk coffee
5 lb and 15 lb quantities, with a lower price per pound at 15 lb and up
Retail coffee
8, 12, 16 and 32 oz bags, whole bean or ground
Cold brew
24 cans of each flavor minimum, in packs of 12
01

Who these terms cover

  • These terms apply to every business with an approved Milk House Roastery wholesale account, and to every wholesale order, whether it is placed on our website, by phone or by email.
  • Wholesale accounts are for businesses that resell our coffee or serve it to their own customers, guests or staff. We review every application, and we may decline an application or close an account at our discretion.
  • By placing a wholesale order, you agree to these terms.
02

Your account

  • Wholesale pricing appears on our site when you are signed in to an approved account. You are responsible for orders placed under your login, so please keep it to your own business.
  • Please keep your business name, contact details and shipping address up to date in your account, so orders reach the right place.
  • Wholesale pricing is for your business only. Please do not share your login or our wholesale price list.
03

Pricing

  • Wholesale prices are in US dollars and do not include shipping, delivery or any applicable taxes.
  • We may update wholesale prices from time to time, for example when green coffee costs change. A price change applies to orders placed after it takes effect. We will give approved accounts two weeks notice of a price increase.
04

Payment

  • Your first three wholesale orders are paid in full online at checkout, by credit or debit card.
  • After your third order, you can ask us for Net 15 terms. Net 15 is offered on request and at our discretion.
  • Net 15 accounts place every order online through their wholesale account. We invoice the order, and payment is due within 15 days of the invoice date.
  • Late payment: an invoice not paid within the 15 day payment period has a 5% late fee added. A further 5% late fee is added every two weeks after that until the invoice is paid.
  • We may change or withdraw Net 15 terms, for example if invoices are paid late, and any other payment arrangement must be agreed with us in writing before the order is placed.
05

Orders and minimums

  • Delivery minimum: orders under $250 are not delivered. They can be picked up at the roastery or shipped at the applicable rates.
  • Canned cold brew: a minimum of 24 cans of each flavor you order, in packs of 12.
  • Bulk coffee is sold in 5 lb and 15 lb quantities. Orders under 15 lb of a coffee are priced at one per pound rate, and orders of 15 lb and up at a lower per pound rate.
  • Retail bags come in 8, 12, 16 and 32 oz, whole bean or ground for auto drip, pour over, French press or espresso.
  • Your order is confirmed once payment is complete. If an item is unavailable, we will contact you before your order ships.
06

Roasting and lead times

  • Everything is roasted to order. Orders placed by Tuesday at noon are ready for pickup or delivery on Friday of the same week.
  • Large orders, custom roasts and holiday weeks may need more lead time. We will tell you when to expect your order if it falls outside the usual schedule.
07

Shipping, delivery and pickup

  • Local delivery, for orders of $250 or more, is priced by distance from the roastery: free within 10 miles, $20 for 11 to 20 miles, $27 for 21 to 30 miles, and $35 for 31 to 45 miles. Beyond 45 miles, orders ship at the applicable rates.
  • Delivery and shipping charges are calculated at checkout.
  • Pickup: orders can be picked up at the roastery on Friday between 9am and 5pm, or during our open weekend hours.
  • Please check your order when it arrives.
08

Damaged, missing or incorrect items

  • If anything arrives damaged, missing or incorrect, let us know within 72 hours of delivery. Include your order number and photos of any damage.
  • We will replace the items, refund them, or credit your account once we have confirmed the issue.
09

Returns and cancellations

  • Because coffee is roasted to order, we cannot accept returns of coffee that arrived as ordered.
  • You can change or cancel an order until Wednesday at noon of the week it is due. After that, the order is final.
10

Custom roasting and private label

  • Custom roasts and private label orders are quoted separately. Before we begin, we confirm the details with you in writing, including minimums, label artwork, lead time and payment.
  • Order minimums may apply to custom and private label orders. Once all artwork is signed off, the customer supplies any specific packaging to us.
11

Reselling and using our name

  • You may resell our retail bags and canned cold brew at prices you set.
  • You are welcome to name Milk House Roastery on menus, signage and your website to describe the coffee you serve or sell. Please ask us before using our logo, photos or other brand materials.
12

Sales tax

  • Prices do not include sales tax. Where tax applies, it is added at checkout.
  • If you are buying for resale and want those purchases treated as exempt, send us a completed New York resale certificate (Form ST-120) to keep on file.
13

Changes to these terms

  • We may update these terms. The date at the top of this page shows when they last changed. Each order follows the terms in place when it was placed.
14

Questions

Get started

Not a wholesale account yet?

Apply online and we will be in touch about your volume, your brewers and a few samples from the current lots.

Apply for wholesale

Roasted on Shepard Settlement Farm, Marcellus, New York. Serving Onondaga County and the surrounding counties, and shipping nationwide.